Terms & Conditions

This page tells you information about us and the legal terms (Terms) on which we sell any of the products (Products) listed on our website (our site) to you. These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

 1. Information about the supplier

We are Needlefresh Direct Limited a company registered in England under company number 3064576 and with our registered office at Blows Barn, Foxhill, Swindon, Wiltshire, SN4 0BT. Our VAT number is 718182040.

2. How the contract is formed between us

2.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

2.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order.

3. Your right of return and refund

3.1 If you are a consumer and the product is non- perishable, you have a legal right to cancel a Contract before the end of 14 days after the day on which you receive the Product. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Please note that this right does NOT extend to perishable items like Christmas trees.

3.2 Your legal right to cancel a Contract starts from the date of the dispatch confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed.

3.3 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email our customer services team sarra@needlefresh.co.uk. If you use this method we will e-mail you to confirm we have received your cancellation. 

You can also e-mail us at sarra@needlefresh.co.uk or contact our Customer Services team by telephone on 01793 792622 or by post to Needlefresh Direct, Blows Barn, Foxhill Swindon SN4 0DT. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

3.4 If you cancel your Contract we will:

  1. refund you the price you paid for the Products.
  2. refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.

3.5 If a Product has been delivered to you before you decide to cancel your Contract:

  1. then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract;
  2. unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us.

3.6 If you have returned the Products to us because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

4. Price of the products

The prices of the Products will be as quoted on our site at the time you submit your order. Prices for our Products may change from time to time, but changes will not affect any order you have already placed. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

5. How to pay

You can only pay for Products using a debit card or credit card. We accept the following cards: Visa, Maestro and Amercian Express. Payment for the Products and all applicable delivery charges is in advance.

6. Our warranty for the Products

6.1 We warrant that on delivery the Products shall be free from material defects.

6.2 If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described.

7. Our liability to you

7.1 We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7.2 We do not in any way exclude or limit our liability for:

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  5. defective products under the Consumer Protection Act 1987.

8. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control.

9. Miscellaneous

9.1 A person who is not a party to these terms may not enforce any of them under the Contracts (Rights of Third Parties) Act 1999.

9.2 This Agreement shall be governed by the laws of England and we both agree to submit to the exclusive jurisdiction of the English Courts.