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All trees are graded into 3 different
grades. ( See Tree Grading).
To ensure you are quite clear as to the grade of tree
you have received, we label every tree with a quality
tag as follows:
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Denotes Premium
quality, our first grade tree. |
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Denotes Standard quality,
our second grade of tree. |
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Denotes our third grade. |
The Luxury Tree
We also offer an exclusively graded tree
that is the “crème de la crème”.
This is denoted by a gold label.
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Denotes Premium
quality, our first grade tree. |
Tracing Our
Trees
Each of our trees carries a unique number
code which tells us where the tree was grown, and what
processes were carried out on the tree. In this way we
have complete traceability of our trees, not only being
able to tell you who grew the tree, but how the tree was
grown.
Tree Sizing
Each tree is labelled with a retail label
which carries clear care instructions for your customer.
The labels are coloured as shown below to denote the size
of tree – and for those of us who still think in
old measure we have given you the imperial equivalents!
How to Measure
your Tree
Cut trees are measured
from where the tree is cut to where the top whorl of branches
touches the leader when folded up.
(Shown below as between
points X and Y).
Potgrown Trees
are measured from the top of the pot when standing on
the ground to the tip of the leader. (Shown below by the
green line).
The Unique Tear
Off Strip!
All our labels have a unique tear off
strip which allows your customer to buy their tree without
carrying it through the till!
With Needlefresh Point oF Sale you can advise your customer
that once they have chosen their tree, they can tear off
the uniquely numbered bar code and take this rather than
the tree to the till to pay for it. Once it is paid for
they can ensure they collect their carefully chosen tree
by matching the number on their tear off strip with the
number on the main part of the label which will be identical
After Sales
Service
We want you to have the very best experience
with your Needlefresh Christmas trees. Therefore we don’t
stop once we have delivered the trees!
Needlefresh have their own staff out on the road through
out the festive period checking you are satisfied with
the trees delivered and helping you with any problems
or queries you may have.
If you have
a problem call the Needlefresh Hotline! - 01793 791333
If we can’t solve your problem on the phone
we guarantee to have someone with you within 48 hrs.
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